In addition to hosting dozens of conventions, meetings and private events, the Convention Center annually contracts the venue for a number of tradeshows. Many of these tradeshows represent major Hampton Roads industries such as shipbuilding and ship maintenance. One long-time client, the American Society of Naval Engineers (ASNE), recently hosted the 2018 Fleet Maintenance Symposium, bringing together approximately 1,200 representatives of suppliers and active-duty Navy and Civil Service members who support the U.S. Navy.
One of the show’s training contractors, T-Solutions, Inc., sent in the following letter commending staff for providing a stellar customer experience:
“Sabrina, Max, Wayne-
Wow! VBCC knocked it out of the park at our event last week. We at T-Solutions could not be more pleased and the feedback from our symposium attendees confirm that sentiment.
Thanks to Max’s helpful suggestions during planning, our space arrangements were perfect, both for our classroom time, during breaks, breakfast, lunch and during our reception. Everything was exactly where we planned it to be, clean and ready for us each of the three days. Many of our attendees commented favorably on the venue in written feedback. It could not have been better.
All audio visual equipment worked perfectly. We’ve conducted an annual Port Engineer Training Symposium for over 35 years and this is one of the rare occasions where everything worked exactly as planned. More than that, whenever we had a question, experienced technical challenges, or required replacement batteries, one call to Wayne, and assistance appeared immediately. It was seamless. The audio system not only worked, but amplification was crystal clear and properly adjusted for the space we were in. Video recording was completely unobtrusive and the product was delivered less than one hour after completion of the last presentation. Who would believe it?
Then there was the food. Our port engineers variously reported it at “fantastic” “awesome” “great” “the best ever”… you get the idea. We all couldn’t have been more pleased with the quality of everything that was served. It was artfully prepared, served fresh and hot, displayed beautifully and delicious! The service attendants were nothing short of amazing. They kept all serving dishes fresh and filled, were friendly and efficient. Clean-up and replenishment were continuous so that even those of us who were the last in line found a fresh buffet. Tables were bussed professionally so there was never a mess. Our evening reception was nothing short of amazing. All selections were wonderful and abundant. It was a great party.
I wish that I had a negative comment to balance my review, but nothing went wrong. We are looking forward to working with you again when it’s time to plan the next East Coast Port Engineer Training Symposium in 2020. Thanks to you all and to your staff for your professionalism. You make Virginia Beach proud!
Kenneth S. Jacobs
Executive Vice President and Technical Director